Terms / Website and service
Terms &
conditions.
Effective date: [effective date]
These terms govern your use of the [business name] website and any request for automotive inspection, diagnosis, maintenance, repair, collision-related work, parts, or other service. By using the website, requesting an appointment, or authorizing work, you agree to these terms.
Website information
Website content is provided for general information and does not constitute a diagnosis, estimate, warranty, or promise that a particular repair will resolve a concern. Services, availability, pricing, and policies may change. A booking request is not confirmed until accepted by [business name].
Inspection and diagnosis
Accurate repair recommendations may require inspection, testing, disassembly, or diagnostic time. Diagnostic charges of [diagnostic fee or policy] may apply even if you decline a recommended repair. Some conditions may be intermittent or may reveal additional problems only after testing or disassembly.
Estimates and authorization
Estimates are based on information reasonably available at the time and may change if additional damage, wear, parts, labor, taxes, fees, or related work is discovered. We will seek authorization before materially exceeding an approved estimate where required by law. Authorization may be provided in writing, electronically, by recorded telephone approval, or through another agreed method.
Appointments and cancellations
Appointments are subject to availability, parts delivery, equipment access, and technician scheduling. Please provide at least [notice period] notice to cancel or reschedule. A late-cancellation, missed-appointment, inspection, teardown, or special-order fee may apply when disclosed in advance.
Parts and warranties
Parts may be new, remanufactured, rebuilt, aftermarket, recycled, or original-equipment components as stated in the estimate. Applicable workmanship or parts coverage will be described on the repair order and may be limited to [warranty period]. Warranty coverage may exclude normal wear, misuse, racing, modifications, overheating, outside repairs, customer-supplied parts, or failure to follow maintenance recommendations.
Customer-supplied parts
[business name] may accept or decline customer-supplied parts at its discretion. Unless agreed otherwise in writing, customer-supplied parts carry no parts warranty from us, may not include labor coverage, and may create additional charges if they are incorrect, incomplete, defective, or unsuitable for the vehicle.
Vehicle operation and belongings
You authorize reasonable operation of the vehicle for inspection, diagnosis, calibration, quality control, transport, and road testing. Please remove valuables and disclose aftermarket equipment, wheel locks, security systems, hazardous materials, or vehicle conditions that could affect safe service. [business name] is not responsible for loss of personal property left in the vehicle except where required by law.
Payment, pickup, and storage
Payment is due when stated on the repair order, generally before the vehicle is released. We accept [payment methods]. Vehicles not collected after notice of completion may incur a storage charge of [storage fee] and may be subject to lien or abandoned-vehicle procedures permitted by applicable law.
Pre-existing and related conditions
Automotive service can involve aged, corroded, damaged, modified, or previously repaired components. [business name] is not responsible for failure or damage caused by pre-existing conditions, hidden damage, prior workmanship, owner-supplied information, or unrelated components, except to the extent directly caused by our negligence or as otherwise required by law.
Limitation of liability
To the fullest extent permitted by law, [business name] will not be liable for indirect, incidental, special, or consequential damages arising from website use, vehicle downtime, loss of use, or delayed parts or service. Nothing in these terms limits rights or remedies that cannot legally be limited.
Communications and electronic records
You consent to receiving service-related communications and records electronically at the contact information you provide. You are responsible for keeping that information current. Promotional communications are subject to any separate consent and opt-out rights.
Governing law and contact
These terms are governed by the laws of [state], without regard to conflict-of-law rules. Questions may be directed to [business name], [business address], at [phone/email]. If any provision is unenforceable, the remaining provisions will continue in effect.