Privacy / Customer information
Privacy policy.
Effective date: [effective date]
[business name] ("we," "us," or "our") respects your privacy. This policy describes the information we may collect through our website, booking tools, service communications, and automotive repair or maintenance operations, and how we may use and protect that information.
Information we collect
We may collect information you provide directly, including your name, phone number, email address, billing or service address, preferred appointment time, vehicle year, make, model, mileage, identification details, service history, photographs, and information about a concern, collision, repair, maintenance request, or desired result.
How we use information
We may use your information to respond to inquiries, schedule appointments, prepare estimates, diagnose concerns, perform and document authorized work, process payments, provide status updates, maintain service records, support warranties, improve our services, and comply with legal or insurance requirements.
Communications
If you provide contact information, we may contact you about appointments, estimates, approvals, vehicle status, invoices, follow-up care, and other service-related matters. Where required, marketing messages will be sent only with appropriate consent. You may opt out of promotional text messages by replying STOP or contact us at [phone/email].
Service providers
We may share information with providers that support our operations, such as scheduling and customer-management platforms, payment processors, communications services, hosting providers, parts suppliers, insurers, towing providers, or professional advisers. They receive only the information reasonably needed to perform their function. We do not sell personal information.
Cookies and website data
Our website and embedded booking tools may use cookies or similar technologies to operate correctly, remember preferences, prevent fraud, and understand site usage. [Update this section if analytics, advertising pixels, or additional tracking tools are added.] Browser settings may allow you to limit certain cookies, although parts of the site may then work differently.
Retention and security
We retain information for as long as reasonably necessary to provide service, maintain vehicle and business records, support warranties, resolve disputes, and meet legal obligations. We use reasonable administrative, technical, and physical safeguards, but no method of storage or transmission can be guaranteed completely secure.
Your choices
You may request access to, correction of, or deletion of personal information we maintain about you, subject to applicable law and legitimate recordkeeping needs. To make a request, contact [business name] at [phone/email]. We may need to verify your identity before completing a request.
Children and external services
This website is not directed to children under [minimum age]. Our site may link to or embed services operated by others. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.
Policy changes
We may update this policy as our services, technology, or legal obligations change. The effective date above will identify the latest revision. Continued use of the website after an update means the revised policy applies to future interactions.
Contact
Questions or requests concerning this policy may be directed to [business name], [business address], at [phone/email].